The annual strategy planning process is important, but long term success hinges on a forward thinking strategy-- critical decisions, key hires, competitors, succession, acquisitions, market opportunities, technology, financing, and more.
Business models consist of many moving parts. The challenges associated with finding (or creating) the right business model begin with understanding the current business process -- it starts with Process Mapping.
Operations improvement is most effectively driven by measuring current operational metrics and comparing to a performance standard, either internal/external benchmarks or internal projections.