Operations Improvement Resources

$ 75.00	Business Process Mapping Guide Day to day business processes serve as arteries to carry the life-blood (data and information) of an organization. Whether these business processes are efficient, inefficient, effective, ineffective, boring or exciting (rarely are they ever exciting), they are the foundation required for all companies to function; yet they are too often ignored. This 31 page guide outlines the steps leading to successful process mapping: See Sample 1) Purpose statement 2) Internal response 3) Team members 4) Project scope 5) Conducting mapping sessions

$ FREE	Balanced Scorecard HIghlights Successful businesses are integrating measurement and performance analysis (such as benchmarking and balanced scorecards [BSC]) into applied management strategies. It’s a fact that more than two-thirds of senior managers depend on business benchmarking to improve business operations and lower costs.

$ FREE	Employee Retention Retaining quality, productive employees is key to business success. Salaries and benefits can impact retention and productivity. But often it is the non-financial factors that have the greatest impact, particularly for entry level and hourly employees. This paper looks at employment as a process: from recruitment to termination, from start to finish.

$ FREE	Supervisory Skills Training Agenda People moving into supervisory roles can often benefit from training in the art of supervising others. Take a look at the Supervisory Skills Training that Gerke consultants can provide for your company.