Operations improvement can be effectively driven by:

  • mapping the current business processes and taking action to streamline the inefficient processes
  • measuring current operational metrics, comparing to a performance standard, then taking action to improve the metric

Read the client success stories below then Contact Gerke & Associates to help you with:

Gerke & Associates' Operations Client Success Stories

Business Process Mapping

Ready, Set, Grow!

A 20 year-old firm wanted to grow at double digit rates, but its business processes, which had been cobbled together over the years, would choke on rapid growth.

Solution: Mapped the processes then worked with the affected departments to streamline the processes.

Result: The "before and after" shown below tells the story - a tremendous increase in efficiency.  Plus accuracy and responsiveness were improved.


Process Map


Process Map after

Operations Improvement

Accounting Standards and Customized Benchmarks

This segment of the horticulture industry was dealing with major shifts in how product reached the end consumer. The industry's accounting practices did not provide the granularity needed for effective operations in the new environment.

Solution: Organized and facilitated a group of CFO's to address the needs for accounting standards and operational benchmarks.

Result: The industry's leading companies have made major strides in understanding the relevant business metrics and have developed and implemented operational changes to improve those metrics.

Best Practices

Custom Software

This niche distribution network had grown to serve a growing niche retail product.  The "grass roots" growth led to different operating practices at different distribution centers.

Solution: Develop an extensive database of best practices and, with a custom software package, link the best practices database to key performance metrics.

Result: The distribution centers were able to grow at double digit rates while effectively controlling expenses.  Net profit margins quadrupled.

Industry Standards

Integrating Technology

This major retail industry, with more than 150,000 outlets was "stuck" with a disparate set of non-integrated technologies and systems.

Solution: Develop and organize a process, bringing together system vendors and users to develop industry-wide standards for doing business electronically.

Result: The industry now conducts millions of business transactions daily using a common set of standards.  This has resulted in tremendous efficiencies for all trading partners.

Share Groups

New Regulations

Several large firms, including Fortune 100 companies, used an industry-specific software solution.  Due to company scale and new regulations such as Sarbanes Oxley, these firms had unique requirements.

Solution: Organized and managed a share group that met twice per year to discuss best practices and to provide focused feedback to the solution provider.

Result: Significant improvements in efficiency as a result of sharing best practices and articulating unique needs and issues with the software provider.